Your Privacy at HEILEN – What You Need to Know

When you join the HEILEN community, you’re trusting us not only with your body — but also with your personal information. We take that trust seriously.

Our Privacy Policy is aligned with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Here's what you should know:

📋 What We Collect

We collect your:

• Name, contact details, and emergency contact

• Medical history and goals

• Booking and payment details

• Feedback and media (if you appear in content)

🛠️ Why We Collect It

Your information helps us:

• Customise your Pilates program

• Manage bookings, payments, and health disclosures

• Share studio updates and relevant offers

• Meet health and safety obligations

🔐 How We Store It

All data is securely stored using trusted platforms like Momence and internal systems. Only authorised HEILEN team members access your data when needed — and we never sell or rent your information.

📸 Your Image

Sometimes we capture content during sessions to celebrate our community. If you'd rather not be included, simply email us at hello@heilenwellness.com.au and we’ll honour your request.

🧭 Your Rights

You can request access to, or correction of, your information at any time. Just get in touch. If you believe your privacy has been breached, we encourage you to contact us directly so we can resolve it quickly and respectfully.

Privacy Policy 19.6.25.pdf

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